A useful feature in Process Bliss is being able to receive comments and feedback from the users that are completing your tasks.
There are two ways of doing this:
- Leaving a comment on a task
- Giving feedback on the template
Comments on tasks are often used for reference purposes, for example to give extra information on what was done or why.
Feedback on the template usually relates to the information already provided, for example perhaps the instructions are unclear or it would be useful if a file was provided to help complete the activity.
While comments can only be left on individual steps in a task, feedback on the template can be left on the template itself, or from a task.
When feedback is left on a template, by default the template owner will receive an email alerting them to this feedback, and prompting them to amend the template.
Leaving comments and feedback from a task
First, find the relevant step and press the speech bubble icon. A box will appear where you will have a choice to either "Comment on task" or "Feedback on template".
(If you don't see the "Feedback on template" option, this means that this step doesn't exist on the template).
Enter a comment or piece of feedback, and then press "Save".
A notification that a comment has been left on a task will appear on the relevant step.
Feedback left on a template appears in the same way, on the template itself.
Leaving feedback on a template
You can add feedback directly on a template step by pressing the speech bubble icon